cocone ONE Service Privacy Policy

1. Preamble

(1) cocone ONE Corporation (hereinafter referred to as “the Company,” as well as grammatical variants such as “we,”“our,” or “us”) hereby establishes the Service Privacy Policy (hereinafter referred to as the “Policy”) as follows, with regard to the treatment of information (hereinafter referred to as “Customer Information” or “Your Information”) related to customer(s) (hereinafter referred to as “Customer(s),” or grammatical variants such as ”you,” or “your”) using services provided by the Company (hereinafter referred to as “Our Service(s)”).

(2) The act of launching any of our apps and/or the use of any of Our Services shall constitute your agreement to the Policy (and when the Policy is revised, your launching and/or usage as described above shall constitute your agreement to the revised Policy).
If you are under the age of 15 and provide your information, etc. through use of Our Services, we request that you confirm the content of the Policy and supply such personal information, etc. under the supervision of and with the consent of one of your parents or guardians without fail.

(3) You can review the content of the Policy at any time using the settings screen for Our Services.

2. Information to be obtained and the purpose of use of the same

We use Customer Information listed as follows for the following purposes in relation to Our Services.
The decision to provide Customer Information is voluntary. However, if you do not supply information necessary for use of Our Services, it should be noted that you may not be able to access Our Services in whole or in part in some cases.

Information to be obtained Purpose of use of obtained information

Name
  1. To deliver prizes, etc. related to campaigns and sweepstakes
  2. To provide Customers with necessary communications when implementing questionnaires, interviews, etc. targeting Customers
  3. To provide notification about matters necessary for operation of Our Services and to respond to various other inquiries
  4. To prevent and respond to misconduct, etc.

Date of birth
  1. To allow Customers to smoothly communicate, etc. with each other
  2. To obtain analytical results according to age when implementing questionnaires, interviews, etc. targeting Customers
  3. To supply, promote sales of, and advertise Our Services, our products, third parties’ services and products, etc. and to conduct other marketing activities in accordance with interest, attention, etc. based on analysis of Customers’ ages via our media or a third parties’ media
  4. To judge legality regarding Customers, such as judging whether or not consent by a person who has parental authority is necessity when incurring charges for Our Services, applying for our campaigns an. sweepstakes, and the like

Gender
  1. To provide appropriate and effective after-sales services for Our Services
  2. To obtain analytical results according to gender when implementing questionnaires, interviews, etc. targeting Customers
  3. To supply, promote sales of, and advertise Our Services, our products, third parties’ services and products, etc. and to conduct other marketing activities in accordance with interest, attention, etc. based on analysis of Customers’ gender via our media or a third parties’ media

Email address
  1. To manage users of Our Services (e.g. for transferring service data of customers betweendifferent terminals during a model chang. and for identity verification and prevention of unauthorized use.)
  2. To deliver prizes, etc. related to campaigns and sweepstakes
  3. To provide notification about matters necessary for operation of Our Services and to respond to various other inquiries
  4. To perform traffic measurement and behavior measurement regarding Customers using Our Services
  5. To perform advertisement delivery, advertisement placement, and advertisement effect measurement related to Customers using Our Services
  6. (If Customers separately agree) To transmit various notifications and forms of guidance

Postal address and zip code
  1. To deliver products purchased through Our Services and prizes, etc. related to campaign and sweepstake events, and to provide after-sales services related to the aforementioned delivered products, prizes, etc.
  2. To obtain analytical results according to a place of residence (e.g., a country of residence) when implementing questionnaires, interviews, etc. targeting Customers
  3. To provide notification about matters necessary for operation of Our Services and to respond to various other inquiries

Telephone number
  1. To deliver products purchased through Our Services and prizes, etc. related to campaign and sweepstake events, and to provide after-sales services related to the aforementioned delivered products, prizes, etc.
  2. To provide notification regarding matters necessary for operation of Our Services and to respond to various other inquiries

Banking account information and wallet address

To perform procedures necessary for transactions (e.g., payments and income processing)

Credit card information

Regarding payments related to Our Services, to use credit card information at the time of credit card payment for Customers who have selected to pay for Our Services by “credit card payment”

Cookie information

(e.g., service utilization history, browsing history, location information, IP address, terminal type, OS, browser type, and terminal-specific ID)
  1. To manage users of Our Services
  2. To maintain and manage Our Services (e.g., for maintaining sessions)
  3. To simplify inputting of Customer information at the time of using Our Services, such as by storing user settings
  4. To conduct payment processing for Customers upon whom charges are imposed regardin. Our Services for the first time or Customers who are purchasing products through Our Services for the first time
  5. To improve and advance Our Services and plan, research, and develop new Services
  6. To investigate and analyze marketing data and to review and implement marketing measures
  7. To supply, promote sales of, and advertise Our Services, our products, third parties’ services and products, etc. and to conduct other marketing activities in accordance with interest, attention, etc. based on analysis of Customers’ browsing history via our media or a third parties’ media
  8. To prevent and respond to misconducts, etc.

Advertisement identifier (Advertising Identifier (iOS),Google Advertising ID (Android OS))
  1. To determine whether Our Services are being used on the terminals o. Customers and to obtain analytical results according to the situation of use of Our Services, etc.
  2. To improve and advance Our Services and plan, research, and develop new Services
  3. To investigate and analyze marketing data and to review and implement marketing measures
  4. To supply, solicit selling of, and advertise Our Services, our products, a third party’s services and products, etc., and conduct other marketing activities in accordance with interest, attention/zest, etc. based on analysis of the browsing history, etc. of Customers via our media or a third party’s media

Profile information

(e.g., user names, icon images, messages, etc. displayed via Our Services)
  1. To allow Customers to smoothly communicate, etc. with each other
  2. To manage (identify) users of Our Services
  3. To deliver prizes, etc. related to campaigns and sweepstakes
  4. To provide Customers with necessary communications when implementing questionnaires, interviews, etc. targeting Customers
  5. To provide notification about matters necessary for operation of Our Services and to respond to various other inquiries
  6. To prevent and respond to misconducts, etc.

Purchase information while using Our Services
  1. To manage users of Our Services
  2. To conduct payment processing for Customers
  3. To improve and advance Our Services and plan, research, and develop new Services
  4. To investigate and analyze marketing data and to review and implement marketing measures
  5. To prevent and respond to misconducts, etc.

Activity history regarding Our Services

(e.g., service utilization history, browsing history, location information, IP address, terminal type, OS, browser type, and terminal-specific ID, and language in use)
  1. To manage users of Our Services
  2. To improve and advance Our Services and plan, research, and develop new Services
  3. To investigate and analyze marketing data and to review and implement marketing measures
  4. To prevent and respond to misconducts, etc.

Password

T. perform identity verification and prevent unauthorized use

Other

(e.g., information provided by Customers when they inquire or communicate, etc. with us)

To respond to inquiries made by Customers and to communicate with them

3. Method of acquisition of Customer Information

(1) Voluntary supply of the following information by Customers
Name, date of birth, gender, email address, postal address/zip code, telephone number, credit card information, profile information, and other information (e.g., regarding the nature of inquiry)

(2) Automatic acquisition
Cookie information, advertisement identifier, information on purchases while using Our Services, activity history regarding Our Services, password, and other information (e.g., telephone number, terminal type, and OS information used at the time of inquiry)

4. Supply of Customer Information to a Third Party

In principle, we will not provide a third party with Customer Information (excluding information supplied after Customers recognize in advance that their profile information, etc. is displayed via Our Services) without obtaining the prior consent of Customers; provided,
however, that as provided for in our Privacy Policy, we may provide our outsourcers and Group companies with Customer Information without obtaining the prior consent of Customers.

5. Rights of Customers

(1) Customers may confirm and/or correct information, such as email addresses and passwords registered by such Customers at any time via Our Services. Customers may reject the use of Cookies and advertisement identifiers by us via settings of browsers and smart phone apps.

(2) Customers may request that we cease (i) notification for the purpose of use of personal information; (ii) disclosure of personal information and/or records supplied to a third party; (iii) revision, addition, and/or deletion of personal information; and (iv) use of personal information and supply of the same to a third party.
Please see “Disseminated matters on personal information subject to disclosure: 5. Procedures for request of disclosure, etc.” in our Privacy Policy for specific methods of request.
If Customers request that personal information unavailable on the service site be disclosed, we may ask such Customers to pay a separate disclosure charge.

6. Inquiry desk

Please contact our “personal information inquiry desk” (contact information below) concerning inquiries, complaints, or consultations related to the handling of personal information.
For inquires, when you refrain from phoning us, in principle, and make inquiries by email, transferring the same to the department responsible therefof is likely to be completed more quickly.

Personal information inquiry desk of cocone ONE Corporation
Address: 3-1-1. Wakabayashi, Setagaya-ku, Tokyo
Email: info@cocone.co.jp
TEL: 080-8826-4231
(Hours: 9:00 a.m. to 6:00 p.m., excluding Saturdays, Sundays, and holidays (as well as other non-business days)

*Send opinions and requests regarding Our Services via an inquiry form available via Our Services.

7. Other

(1) Even when an account related to Our Services is deleted, we will store and use Custome. Information related to the account within the scope and period necessary for achieving compliance with laws and regulations and the purpose of use of the same. If it no longer becomes necessary to store Customer Information, we will appropriately dispose of the same in accordance with relevant laws and our internal rules.

(2) Revision
In order to protect Customers’ personal information in a more proper manner and respond to modification of laws, regulations, and the like, we may revise the Policy. In such case, we will notify Customers of the nature of revision in advance and will set a certain grace period for such revision.

(3) Supplementary provisions
The following Privacy Policies will apply to matters not stipulated herein.

Established on August 8, 2016
Revised on July 1, 2018
Revised on August 31, 2020
Revised on November 27, 2020
Revised on December 14, 2022
Revised on July 31, 2023
Revised on April 11, 2024